{"id":1052,"date":"2020-08-12T09:16:38","date_gmt":"2020-08-12T12:16:38","guid":{"rendered":"http:\/\/161.35.235.253\/?page_id=1052"},"modified":"2021-12-07T12:26:55","modified_gmt":"2021-12-07T15:26:55","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.bertprev.sp.gov.br\/index.php\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<p style=\"font-weight: 400; text-align: center;\"><b><strong>Ouvir \u00e9 respeitar<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o entre o segurado e o BERTPREV, com a finalidade de garantir a todo interessado o direito de utilizar os canais de comunica\u00e7\u00e3o estabelecidos pela Ouvidoria, para apresentar reclama\u00e7\u00f5es, den\u00fancias, elogios, sugest\u00f5es, apontar disfun\u00e7\u00f5es ou, ainda, arrazoar e sugerir modifica\u00e7\u00f5es no que concerne aos nossos servi\u00e7\u00f5es p\u00fablicos prestados.<\/p>\n<p style=\"font-weight: 400;\">Entre em contato com a Ouvidoria atrav\u00e9s do formul\u00e1rio abaixo, pelo telefone 13-3319-9292, pelo nosso whatsapp 13-3317-5981 ou por e-mail: <a href=\"https:\/\/web.archive.org\/web\/20190407213824\/mailto:ouvidoria@bertprev.sp.gov.br\">ouvidoria@bertprev.sp.gov.br<\/a><\/p>\n<p style=\"font-weight: 400;\"><a href=\"https:\/\/web.archive.org\/web\/20190407213824\/http:\/\/bertprev.sp.gov.br\/arquivos\/legislacao\/resolucoes\/2018\/rel-adm-02-18.pdf\">Clique aqui para conhecer as atribui\u00e7\u00f5es da Ouvidoria\u00a0 \u00a0<\/a><\/p>\n<p><a href=\"https:\/\/bertprev.sp.gov.br\/arquivos\/ouvidoria\/perguntas-frequentes.pdf\">Clique aqui para perguntas frequentes &#8211; Ouvidoria\u00a0 \u00a0<\/a><\/p>\n<p style=\"font-weight: 400;\">O prazo de resposta \u00e9 de 20 (vinte) dias, a contar do primeiro dia \u00fatil seguinte ao do protocolo do pedido ou recebimento do pedido por correspond\u00eancia, podendo ser prorrogado por mais 10 dias.<\/p>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-1289\"><form id=\"wpforms-form-1289\" class=\"wpforms-validate wpforms-form\" data-formid=\"1289\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/1052\" data-token=\"c8ba131f3de0ad787053a0c1ffb3838e\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-1289-field_4-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1289-field_4\">Nome<\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-1289-field_4\" class=\"wpforms-field-name-first\" name=\"wpforms[fields][4][first]\" ><label for=\"wpforms-1289-field_4\" class=\"wpforms-field-sublabel after \">Nome<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1289-field_4-last\" class=\"wpforms-field-name-last\" name=\"wpforms[fields][4][last]\" ><label for=\"wpforms-1289-field_4-last\" class=\"wpforms-field-sublabel after \">Sobrenome<\/label><\/div><\/div><\/div><div id=\"wpforms-1289-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-1289-field_1\">E-mail (no caso de HOTMAIL, favor verificar a entrega nas pastas &quot;spam&quot; e &quot;lixeira&quot;) <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1289-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-1289-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1289-field_2\">Especifica\u00e7\u00e3o da ocorr\u00eancia <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-1289-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-1289-field-hp\" class=\"wpforms-field-label\">Message<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-1289-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v2\" ><div class=\"g-recaptcha\" data-sitekey=\"6Ldnx8QZAAAAAK_SmQORVkgFf_ktPGtu_YjCwonW\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1289\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1289\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\n","protected":false},"excerpt":{"rendered":"<p>Ouvir \u00e9 respeitar A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o entre o segurado e o BERTPREV, com a finalidade de garantir a todo interessado o direito de utilizar os canais&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1052","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/pages\/1052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/comments?post=1052"}],"version-history":[{"count":7,"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/pages\/1052\/revisions"}],"predecessor-version":[{"id":2978,"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/pages\/1052\/revisions\/2978"}],"wp:attachment":[{"href":"https:\/\/www.bertprev.sp.gov.br\/index.php\/wp-json\/wp\/v2\/media?parent=1052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}